Confidential — partner discussion
01 / 09
Citizens describe what they are trying to accomplish. The system explains the requirements from verified government sources, names the agencies involved, and routes them into the right digital service.
01 — Where the Kingdom already is
02 / 09
This is not a market with missing digital government. It is a market with the ingredients in place and no shared intelligence layer across them.
1,100+
government services integrated into Tawakkalna
SDAIA reporting, July 2025 onward
817 → 550
government platforms after Whole of Government consolidation
DGA, H1 2025
100+
government entities involved in Tawakkalna integration
SDAIA, July 2025
200+
government representatives convened on agentic AI and MCP
SDAIA workshop, January 2026
02 — The current state of AI
03 / 09
Every assistant below is excellent inside one ministry, authority or destination. None of them can answer a question that crosses two.
NusukAI
Hajj & Umrah pilgrim guidance, AR/EN, text and voice
Balady Smart Assistant
Municipal services, regulations and requirements
Qiwa Smart Advisor
Labour platform guidance — 17% fewer human support requests
EtimadGPT
Government financial rules — RAG-like, semantic search
Nora — Visit Saudi
Tourism answers and personalised recommendations
Musaned chatbot
Domestic labour advice without human intervention
GOSI Brain
Sovereign KSA-hosted GenAI over proprietary knowledge
Seven assistants. Zero of them can answer a question that spans two of them.
03 — The gap
04 / 09
As of August 2026, a search of public official material from GOV.SA, SDAIA, DGA, MCIT, SPA, NCA and Balady found no public evidence of a national cross-government assistant combining these four capabilities.
01
Open-ended questions
Any question, across the whole of government — not a menu of intents.
02
Grounded answers
Retrieval restricted to authoritative government sources only.
03
Explicit citation
Every factual claim attributable to an approved page.
04
Cross-agency routing
Straight into the correct digital service or transaction.
04 — What we build
05 / 09
DGA reduced government platforms from 817 to 550 by H1 2025. Adding a 551st would be strategically wrong. The same engine should appear inside the surfaces citizens already use.
GOV.SA
National portal — discovery and information
Tawakkalna
Transaction surface via Embedded Services
Agency sites
Balady, Qiwa, Absher and others
Contact centres
Agent-assist over the same verified corpus
One retrieval, verification and orchestration engine. Many surfaces. We do not own the government service — we own the layer that makes government services conversational.
See it working →05 — Why we start ahead
06 / 09
Canada open-sourced a production-oriented AI Answers architecture under MIT: government-only retrieval, citations, privacy protection, human evaluation and model independence. We use it as a risk reducer, not as the finished architecture.
Inherited — Canada AI Answers, MIT
Built here — the Saudi IP
06 — Evidence
07 / 09
Every figure below is from published official or system-card reporting, not from our modelling.
96%
expert-rated factual accuracy
Canada AI Answers system card, 2025 trials
116,000+
inquiries handled by EtimadGPT
Saudi national portal reporting
2,256+
staff hours saved by EtimadGPT
Saudi national portal reporting
70%+
reduction in response time
EtimadGPT, national portal reporting
17%
fewer human support requests
Qiwa Smart Advisor, national portal reporting
07 — How we prove it here
08 / 09
Roughly 8-10 core FTE, plus one content owner and one subject-matter expert part-time from each pilot agency. That agency commitment matters more than another ML engineer.
Weeks 0-4
Sponsor alignment, agency selection, architecture, PDPL and security review, source inventory
Pilot charter, governance model, baseline evaluation set
Months 1-3
Adapt AI Answers, Arabic/English retrieval, Saudi source registry, model gateway, in-Kingdom hosting, service registry
Internal alpha, then SME-accessible alpha
Months 3-5
500-1,000 curated bilingual test questions, security testing, red team, limited real-user pilot
Closed government beta, pilot evidence package
Month 6
Evaluation, business case, accreditation planning, expansion design
Go / no-go for national integration
Success thresholds
Who we pilot with
The product is a Whole of Government experience layer; DGA runs a Proof-of-Concept Design process
Tawakkalna, Embedded Services, data and AI governance, national standards
Business setup crosses agencies without entering sensitive contexts
Already has a siloed assistant — the honest test of cross-agency value
08 — The ask
09 / 09
Not capital. Three things.
01
Confirm the thesis
Agreement that a sovereign cross-government AI service layer is worth pursuing together — as infrastructure, not as another portal.
02
Open one door
An introduction to a named sponsor at DGA or SDAIA who can host a proof-of-concept conversation.
03
Scope the pilot with us
A working session to turn this into a pilot charter: agency, sources, success thresholds, governance.